Refund Policy

Overview

At Progearly (operated by IDE Host (OPC) Pvt. Ltd.), we strive to provide high-quality AI-powered services. This Refund Policy explains the circumstances under which refunds may be issued for credits and subscriptions purchased through our platform. Please read this policy carefully before making a purchase.

General Refund Policy

All sales of credits and subscriptions are generally final. Due to the nature of digital services and API usage, once credits are purchased and made available to your account, they cannot be refunded except in the specific circumstances outlined below. By purchasing credits or a subscription, you acknowledge and agree to this policy.

Eligible Refund Scenarios

We may issue refunds in the following limited circumstances:

1. Technical Issues

If you experience a technical issue with our service that prevents you from using purchased credits, and we are unable to resolve the issue within a reasonable timeframe (typically 48-72 hours), you may be eligible for a partial or full refund. Technical issues must be reported to our support team at support@progearly.com within 7 days of the purchase.

2. Duplicate Charges

If you are accidentally charged multiple times for the same purchase due to a payment processing error, we will refund the duplicate charges. Please contact us immediately at support@progearly.com with your transaction details.

3. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us immediately at support@progearly.com. We will investigate the claim and may issue a refund if the transaction is confirmed to be unauthorized. You may also need to contact your payment provider.

4. Service Unavailability

If our service experiences extended downtime (more than 24 consecutive hours) that prevents you from using your purchased credits, you may be eligible for a prorated refund or credit extension. This does not apply to scheduled maintenance or brief service interruptions.

Non-Refundable Situations

Refunds will NOT be issued in the following circumstances:

• Credits that have already been used or partially used
• Change of mind or buyer's remorse after purchase
• Dissatisfaction with AI-generated results or output quality
• Failure to use credits before their expiration date
• Account suspension or termination due to violation of our Terms of Service
• Subscription cancellations (subscriptions remain active until the end of the paid period)
• Unused credits from promotional offers or free trials

Subscription Cancellations

You may cancel your subscription at any time from your dashboard. Upon cancellation, your subscription will remain active until the end of the current billing period, and you will continue to have access to your subscription benefits during this time. No refunds will be issued for the remaining time in your current billing period. After the period ends, you will not be charged again, and your account will revert to the free tier.

Credit Expiration

Purchased credits are valid for the duration specified at the time of purchase (typically 30, 90, or 365 days depending on the plan). Credits that expire due to non-use are not eligible for refunds. We recommend monitoring your credit balance and expiration dates in your dashboard.

Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team at support@progearly.com
2. Include your account email, transaction ID, and a detailed explanation of why you are requesting a refund
3. Provide any relevant screenshots or documentation supporting your claim
4. Allow up to 5-7 business days for our team to review your request

We will review each refund request on a case-by-case basis. If your refund is approved, it will be processed within 7-10 business days and credited back to your original payment method.

Payment Processing

All payments are processed securely through Razorpay. Refunds, when approved, will be issued to the original payment method used for the purchase. Please note that your bank or payment provider may take additional time to process the refund and reflect it in your account.

Chargebacks

If you initiate a chargeback with your payment provider without first contacting us to resolve the issue, your account may be suspended or terminated. We encourage you to contact our support team first to resolve any billing disputes. Chargebacks may result in the permanent suspension of your account and forfeiture of any remaining credits.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the service after changes are posted constitutes acceptance of the modified policy.